FastPay Terms and Conditions

Welcome to FastPay Casino. These Terms and Conditions govern your use of our website and services and form a binding agreement between you and Kika Technology B.V., a company incorporated under the laws of Curacao, registration number 164980, registered at Zuikertuintjeweg Z/N, Willemstad, Curacao. We operate FastPay Casino under Curacao Gaming Authority licence No. OGL/2023/147/0081. By registering an account, you confirm that you have read, understood and accepted these terms in full. The English version of these terms always takes precedence over any translated edition.

Who May Use Our Services

We only accept players who are at least 18 years old and who are legally permitted to gamble online in their jurisdiction. At FastPay, we restrict access from a long list of countries, including the United States, the United Kingdom, Spain, the Netherlands and many others set out in our full restricted territories list. Our FastPay Casino platform also applies additional blocks imposed by certain game studios, such as Evolution Group, NetEnt and Red Tiger, on markets including Australia, Canada, Sweden and South Africa. We permit only one account per person; accounts that share an IP address, device, payment wallet or physical address may be treated as duplicates, resulting in cancellation of payments, termination of accounts and forfeiture of bonuses and winnings.

No VPN Use

We do not allow the use of VPNs or similar tools to bypass geographic restrictions imposed by us or by our game providers. If we detect such activity, we reserve the right to confiscate any related winnings and suspend the account involved.

Registration and Account Security

When you create an account with us at FastPay, we ask you to provide accurate personal details, including your name, date of birth and contact information. You are responsible for keeping your login credentials confidential, and many players search for a fastpay login or fastpay casino login to access their account quickly. We strongly recommend never sharing your password with anyone, as you remain liable for all activity carried out through your account. If you ever lose access and need a fast pay casino login, our support team can help you verify your identity and regain entry securely.

Deposits and Minimum Deposit Requirements

Our FastPay Casino cashier supports a wide range of payment methods, including Visa, Mastercard, Apple Pay, Google Pay, Neteller, Skrill, MuchBetter, MiFinity, Interac, Interac e-Transfer by Loonio, PayID, InstantEFT, Neosurf, Paysafecard, CashtoCode and multiple cryptocurrencies such as Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Tether and USD Coin. The minimum deposit varies by currency and method; for example, we require a minimum of EUR 10 or CAD 15 through most standard channels, while crypto minimums are set per coin. All deposits are instant and free of charge, except Paysafecard processed through its wallet option, which carries a 5% fee. We expressly prohibit the use of third-party payment systems, and any winnings resulting from a third-party deposit will be voided by us.

Withdrawals and Processing Times

We process withdrawal requests only to a payment method you have previously used to deposit funds, as our policy does not permit using our casino to move money between payment systems. Our minimum withdrawal thresholds start from EUR 20 or CAD 30 depending on your currency, with method-specific maximums applying to cards, e-wallets and bank transfers. We apply daily and monthly withdrawal limits of EUR 5,000 and EUR 50,000 respectively, with equivalents in other supported currencies, and any amount above EUR 50,000 is paid out to you in monthly instalments. Free withdrawals are limited to two per 24 hours; a third or further payout within that period carries a 10% fee. We also apply a 10% fee where wagering since the last deposit falls short of three times that deposit on slots, or ten times on live and table games, and every deposit must be wagered three times as part of our anti-money-laundering measures before connected winnings become withdrawable.

Verification and KYC

We require identity verification, known as KYC, once a player reaches cumulative payments of EUR 2,000, though we may request it earlier at registration or at any point we detect unusual activity. We ask for a government-issued photo ID, proof of address no older than 90 days, and proof of payment showing the transaction details. In some cases, we may request additional source-of-funds documentation or a video verification call. Processing a withdrawal request may take up to 12 hours on our end, and if we cannot reach you within two weeks of a withdrawal request, we may lock the account for failing KYC. Accounts verified previously at our sister brands, Casino4u or Cobber Casino, do not need to repeat the upload process with us.

Bonuses and Promotions

Our FastPay welcome bonus is structured in two deposits, totalling EUR 550, alongside 100 free spins, and many newcomers look for a fastpay casino no deposit bonus or similar fast pay casino no deposit bonus offers when they first explore our site. While we do run various promotions, including daily cashback, weekly cashback, reload bonuses and tournaments, our no-deposit offers and fastpay casino bonus codes are subject to strict eligibility rules. Players from Finland do not receive welcome bonuses, and players from several other listed countries do not receive no-deposit bonuses. We apply 50x wagering requirements to the welcome bonus, to be completed within 48 hours, and we cap the maximum cashout from the cash portion at 10x the bonus amount. Those searching for a fastpay casino promo code or a fast pay casino bonus codes offer should always check current terms via our promotions page, as codes can change and any bonus code used incorrectly may cancel an active offer.

Wagering and Game Restrictions

We do not allow bonus money to be used on jackpot games, live dealer games, table games, video poker or certain slot providers as listed in our bonus terms. Low-risk roulette strategies covering 25 or more of the 37 numbers do not count towards wagering requirements under our policy. We also apply a maximum bet limit while any bonus is active, and bets exceeding this limit will be automatically cancelled by our system.

Our VIP Programme and Loyalty Rewards

We reward loyal players through our ten-level VIP programme, named after the Panda series of ranks, starting at Panda Skater and progressing up to Panda Astronaut. At FastPay Casino, we calculate comp points based on real-money wagers, and these points can later be exchanged for bonus money at varying rates depending on your current level. We reserve the right to exclude any player from the VIP programme at our discretion, particularly where bonus-to-deposit ratios exceed set thresholds.

Responsible Gambling

We care about player wellbeing and provide tools to help you manage your gaming activity, including deposit, loss, wager and session limits, as well as cooling-off periods and self-exclusion options lasting from one year up to a permanent exclusion. If you have an active cooling-off period or self-exclusion in place, we will not send you any promotional offers during that time.

Customer Support and Complaints

Our support team is available 24/7 through live chat, e-mail at [email protected], and an on-site contact form. We do not currently offer telephone support. Complaints can be submitted to us free of charge within six months of the issue arising; we acknowledge complaints within one week and aim to respond within four weeks, with a possible extension of a further four weeks. Should a dispute remain unresolved, EGIS acts as our independent alternative dispute resolution body, and any remaining disputes are settled exclusively by arbitration in Curacao under Curacao Civil Procedure Rules.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We encourage you to review this page periodically, as continued use of our site after changes are published constitutes your acceptance of the revised terms. If you have any questions about these terms, our policies, or how to use our platform, please reach out to our support team at any time.